Policies

Cancellations & Refunds

  1. If course cancels due to low enrollment, all funds paid are transferable or 100% refundable.
  2. If you must change course dates, you must disenroll and re-apply for the new course dates and pay any remaining balance due. Your application fee is forfeit. 
  3. If student cancels or does not appear on the first day of a course, tuition is refundable and will be paid by check and mailed to the student address on file within 45 days of cancellation or the first day of class, whichever is earlier.
  4. If student withdraws: during day 1 of course, tuition is refundable minus expenses of materials and gear used by the student. After 1st day of course, tuition is non-refundable & non-transferable.

Landmark Learning Student Grievance Policy

It is a mutual goal of Landmark Learning and it’s Affiiliates to ensure that educational coursework of quality is provided. When problems are identified by students, Landmark Learning will make every attempt to find a fair and reasonable solution through our internal complaint procedure. In the event that the student is not able to resolve their complaint(s) directly with available Landmark Learning Instructional Staff, the student has the right and is encouraged to take the following steps:

  1. Complaints should be submitted in writing and mailed to the Landmark Learning office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
  2. The letter of complaint must contain the following information:
    1. Title, location, and dates of coursework;
    2. Names of Instructional Staff;
    3. A detailed description of the alleged problem(s);
    4. The approximate date(s) the problem(s) occurred;
    5. The names and titles/positions of all individual(s) involved in the problem(s), including administrators, instructional staff and other students;
    6. List what was previously done to resolve the complaint.
    7. The name, email address, telephone number and mailing address of the complainant. If the complainant specifically requests anonymity be maintained, Landmark Learning will not reveal his or her name during the internal investigation;
    8. The status of the complaint with Landmark Learning (current/ former student, etc.); In addition to the complaint, copies of any relevant supporting documentation should be sent with the complaint (enrollment agreement, course schedule, previous communication between Landmark Learning and the student, etc.).
  3. Send to:
    Landmark Learning Complaint Review Committee
    PO Box 1888 Cullowhee, NC 28723
    Telephone: (828) 293-­5384 Fax: (828) 293-­8600 Email: main@landmarklearninig.org.

Complainants will receive notification from the Landmark Learning Directors within 15 days.

Landmark Learning Testing Accommodation Policy

If a student that meets the eligibility requirement for enrollment in a Landmark Learning course communicates to Student Services during the enrollment process that they have, and can show proof a documented disability, then reasonable equitable accommodation for testing can be made.

Common accommodations include; extended time for written testing, oral reading of the written test to the student by the instructor, a separate quite place outside the classroom for testing, and/or an increased print size of test. Other reasonable and equitable considerations that support the objectives of the course in which the student is enrolled, can be made on an individual basis.

Instructional Policy on Monitoring Students and Grading

Prior to start of course students are given an On-Course Student Information Form that highlights student policies and procedures.  Students must complete and sign this document.  At beginning of course the instructors will verbally highlight and oulined student evaluation criteria and appropriate conduct. This information is made available to students pre-­course by selecting your course from Course Calendar then go to Course Details-->Course Overview-->Course Expectations page.  

Instructional staff must be available at the appropriate instructor/student ratio during practical exercises. Individual and group feedback is balanced throughout the course. Students are encouraged to ask for assistance and feedback. Instructors are available during lunch breaks, during class breaks and before and after class each day for individual student contact.

Students who are identified as performing poorly or below standard are addressed in privately. As needed action plans and follow up are created with one or both of the course instructors. Students who need additional support are identified early in coursework in order for support to be meaningful.

Written Exams

LNT ME, Epinephrine, WMI WFA, WMI WMPP and ACA skills courses require full student participation for completion. These courses do not have course exams.

All other Landmark Learning courses: EMT, RTP, ACA Instructor, WLG, WLG Instructor, ASHI, WMI and are graded with the following criteria for written exams:

  • 100-­97 A+
  • 96-­93 A
  • 92‐90 A-
  • 89‐87 B+
  • 86­‐83 B
  • 82-­80 B-­
  • 79-­77 C+
  • 76-­73 C
  • 72-­70 C-­

Practical Exams

Students have the opportunity to pass each practical exam with two attempts. Practical exams are pass/fail.

A grade will be issued based upon the results of both written and practical assessments. Demonstration of skills competence throughout the course and successful completion of the practical skills exam could raise or lower the grade up to 5 points.

Failing Grades

  • A student who fails one component of Final testing (written OR practical) will be issued a D. No certifiication will be issued.
  • A student who fails both components of Final testing (written AND practical) will be issued an F. No certiLication will be issued.
  • A student who does not complete the course will be issued an Incomplete (I).

Recording Grades Landmark Learning and WMI Rosters

  • Record course applicable written test scores and/or √ certification boxes.
  • Record tardies or the number of hours missed in an absence in the appropriate column. Tardy is defined as <30 minutes at a time; Absence is defiined as a block of time missed with prior instructor approval (sickness, prior approved appointment, etc.)
  • A letter grade will be issued by the office, based upon the results of both written and practical assessments. Demonstration of skills competence throughout the course and successful completion of any practical skills exam could raise or lower the grade up to 5 points.
  • Pass/Fail is used for courses with no written examination.
  • Questions about grading can be directed to the Landmark Learning office.
  • Use the notes section to indicate membership numbers, certification numbers, or specific info per student. Attach additional sheets as needed to expand your responses.

Landmark Learning Attendance Policy

Attendance

Students are required to attend all class sessions and field exercises. Students may request no more than 10% of the course hours of excused absence. Review of missed curriculum or examinations is the student’s responsibility. Absences, either unexcused or exceeding 10% of the course hours excused, are grounds for dismissal from the course with no refunds of tuition or course costs.

Course Completion

Students must successfully complete and demonstrate proficiency in the following areas:

Didactic:

  • Minimum requirement for successful course completion is full participation in the course.
  • If a written examination is administered, students must score 80% or higher to be eligible for certifiication in all but WMI courses.
  • WMI courses require a score of 70% or higher to qualify for certification.

Skills:

  • Skills will be demonstrated and practiced during practical skills sessions and scenarios throughout the course.
  • If a practical examination, students must demonstrate profficiency at the level of their training to be eligible for certification

Self Withdrawal

Any student choosing to withdraw from the course prior to course completion accepts that no refunds of tuition will be awarded.

Course Failure

In the event of course failure, the student must contact the LL office to discuss remediation and to schedule a retest. Remediation and retest policies shall be those of the training affiliate of this course.

  • Record course applicable written test scores and/or √ certification boxes.
  • Record tardies or the number of hours missed in an absence in the appropriate column.
    • Tardy is defined as <30 minutes at a time
    • Absence is defined as a block of time missed with prior instructor approval (sickness, prior approved appointment, etc.)
  • A letter grade will be issued by the office, based upon the results of both written and practical assessments. Demonstration of skills competence throughout the course and successful completion of any practical skills exam could raise or lower the grade up to 5 points.
  • Pass/Fail is used for courses with no written examination.
  • Questions about grading can be directed to the Student Services Coordinator.
  • Use the Notes section to indicate membership numbers, certification numbers, or specific info per student. Attach additional sheets as needed to expand your responses.

Landmark Learning Student Record Retention and Access Policy

Landmark Learning students can have access to Financial records, grading records, attendance and tarde records as well as complete transcripts by request without expense to the student. Requests can come in the form of a phone request, in-­person request, or an email or regular mail request to the Student Services Coordinator. Student records are kept in the database indefinitely. Paper records are kept for seven years. Replacement certification cards managed by the Landmark Learning office are available for $5.00 per card along with a self addressed envelope with request by mail.

Landmark Learning Student Course Completion Data Policy

Annually in the Fall during the annual evaluation phase, the Administrative Director completes an assessment and report for the completion rate for the previous work year. This data identifies both Certificate of Completion and Certification courses.

Definitions:

  • Completion of a Certificate of Completion course means that the student participated and met the requirements for attendance.
  • Completion of a Certification course means that the student successfully passed the standards of written and practical testing as well as met the requirements for attendance. Students are identified as withdrawing failing or passing.

Landmark Learning Confidentiality of Student Records Policy

Landmark Learning student records are stored electronically and in paper form. Direct management of student records on course is managed and organized by instructors. Instructors are provided traveling file systems that are kept secure in the possession of the instructional staff during coursework. Post course electronic records are entered into the database to be stored indefinitely and paper records are stored in long term storage for seven years. The database access to student records is pass protected, with entry allowed for the Student Services Coordinator and Directors. Long term paper storage is secured in the basement of the classroom with secure entry managed by the Logistics Coordinator.

Requests for records must be managed directly by the student. Records are only released to students who formally request records in person, via email, phone or regular mail. Records may be viewed or provided directly to the student making the request. Landmark Learning does not share student records with third parties other than Western Carolina University, Wilderness Medicine Institute, American Canoe Association, Leave No Trace, and the Starfish Aquatics Institute for long term record storage of student information from Landmark Learning affiliated coursework.

Operations on Public Lands

Operations on public lands occur under Special Use Permit by USDA Forest Service and the Nantahala and Pisgah Ranger Districts. Operations in other regions are managed under each course sponsor's Special Use Permits or other permits and licenses, as required, in the areas in which programming takes place.